For UK Standard Delivery, orders usually arrive within 5–7 working days. For EU Standard Delivery, the timeframe is 7–12 working days. You will receive tracking details once your order has been dispatched. See our Shipping Policy for more information.

Yes, we offer free delivery on all orders with a total value of £70 or more. Orders below this amount are subject to standard delivery fees. Full details are available in our Shipping Policy.

You may return most items within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Please contact support@mywallmakeover.com to request a return authorisation. See our Refund Policy for details.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item. Refunds are processed within 5–10 working days once we receive and inspect your return. See our Refund Policy for full terms.

If your order arrives damaged or faulty, please notify us within 7 days of delivery and provide photos of the issue. Depending on the circumstances, we may offer a replacement, exchange, or full refund. Contact support@mywallmakeover.com for assistance.

Address changes are only possible if the order has not yet been dispatched. Please email orders@mywallmakeover.com immediately with your order number. If the parcel has already been shipped, we cannot guarantee changes will be possible.

If the courier marks your parcel as delivered but you have not received it, please notify us within 7 calendar days at orders@mywallmakeover.com. We will liaise with the carrier to investigate the issue. See our Shipping Policy for more details.

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We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. This includes information you provide when placing an order or subscribing to our newsletter. Your rights include access, rectification, erasure, and objection. For details, see our Privacy Policy.

• For orders and delivery updates: orders@mywallmakeover.com

• For general support and returns: support@mywallmakeover.com

• For partnerships and media: team@mywallmakeover.com

You may also visit our Contact Page for more information.